Tasks:
- Establish care recipient service policies and procedures that comply with applicable federal and state laws, rules, and regulations.
- Ensure plans of care are evidence-based, established, implemented, updated, and monitored based on care recipient references and assessed needs.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of admission/move in process, including preadmission/premove in information, to promote a quality experience for care recipients.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of discharge/move out process to promote a quality experience for care recipients.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of programs to meet care recipients’ psychosocial needs and preferences.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of care recipients’ activities/recreation to meet social needs and preferences.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of a health information management program to meet documentation requirements in compliance with federal and state regulations.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of medication management that supports the needs of the care recipient.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of a rehabilitation program to maximize optimal level of functioning and independence for care recipients.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of systems for coordination and oversight of contracted services.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of policies and procedures for responses to care recipient-specific incidents, accidents, and/or emergencies.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of housekeeping and laundry services for care recipients.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of education intended for care recipients and their support networks.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of nutritional needs and preferences of care recipients.
- Ensure the planning, development, implementation/execution, monitoring, and evaluation of dining experience that meets the needs and preferences of care recipients.
- Ensure care recipients’ rights and individuality within all aspects of care.
- Integrate support network’s perspectives to maximize care recipients’ quality of life and care.
- Ensure transportation options are available for care recipients.
- Ensure the provision of a customer service culture that leads to a quality experience for care recipients.
Knowledge of:
- Applicable federal and state laws, rules, and regulations
- Government programs and entities
- Ethical decision-making
- Interpersonal relationships, dispute resolution, and group dynamics
- Psychosocial aspects of aging
- Physiological aspects of aging
- Basic principles and concepts of nursing
- Basic medical terminology
- Basic pharmaceutical terminology
- Basic principles and regulations for medication management/administration
- Basic principles and concepts of restorative/wellness programs
- Basic principles of rehabilitation
- Basic principles of acute and chronic diseases
- Basic principles of infection control
- Basic principles of pain management
- Basic principles of fall prevention
- Basic principles of elopement prevention
- Basic principles of creating a safe environment for care recipients
- Basic understanding of mental health issues
- Basic understanding of cognitive impairments
- Basic principles of behavior management
- Basic principles of restraint usage and reduction
- Basic elements of a social services program
- Basic elements of a therapeutic recreation/activity program
- Basic principles of nutrition including specialized diets
- Basic principles of dietary sanitation, food storage, handling, preparation, and presentation
- Basic principles of hospice and palliative care
- Grieving process
- Death and dying
- Person-centered care concepts
- Diversity of care recipients
- Care recipients’ support network interests, needs, and values
- Care recipient Bill of Rights
- Resident Assessment Instrument (RAI) and interdisciplinary care plan requirements and process
- Care recipient assessment instruments (OASIS) and interdisciplinary care plan requirements and process
- Care recipient assessments and care plans other than RAI and OASIS
- Admission/move-in, transfer, and discharge/move-out requirements
- Bed-hold requirements (NHA only)
- Roles, responsibilities, regulation and oversight of contracted providers and services
- Services and resources available across the continuum of care (such as community, social, financial, spiritual)
- Care recipient specific legal matters (such as power of attorney, guardianship, conservatorship, code status, Advance Directives)
- Activities of Daily Living (ADLs) and Independent Activities of Daily Living (IADLs)
- Role of Medical Director
- Role of healthcare partners and clinical providers
- Medical services, specialties and equipment (such as oxygen, durable medical equipment, podiatry)
- Emergency medical services and techniques (such as CPR, first aid, Heimlich maneuver, AED)
- Center for Medicare and Medicaid Services (CMS) quality indicators and measures
- Quality assurance and performance improvement processes as related to care and services
- Techniques for auditing care recipient services and outcomes
- Signs and symptoms of abuse, neglect, and exploitation
- Mandatory reporting requirements for incidents and adverse events
- Medical record content, format, and documentation requirements
- Confidentiality, disclosure, and safeguarding medical record information requirements
- Transportation options for care recipients
- Environmental services (such as housekeeping and laundry)
- Hospitality services
- Basic technological advances in healthcare